Last updated: September 10, 2024

 

At Sahara Suites, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with us, including through our website and during your stay at our accommodation.

 

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, email, phone number, and other contact details provided when you make a booking or contact us.

• Payment Information: Details of payment cards or other financial information needed to process bookings.

• Identification Data: Passport or ID card details as required by law for guests.

• Stay Information: Details regarding your stay, including room preferences, length of stay, and special requests.

• Website Usage Data: Information about how you use our website, collected through cookies or similar technologies (e.g., IP address, browser type, pages visited).

 

2. How We Use Your Information

We use your information to:

• Manage your bookings and reservations.

• Process payments.

• Provide customer support and respond to enquiries.

• Ensure compliance with legal obligations (e.g., record-keeping for tax or safety purposes).

• Personalise your experience at Sahara Suites (e.g., room preferences).

• Improve our services, including enhancing our website functionality and performance.

 

3. Legal Basis for Processing Your Data

We process your personal information based on the following lawful grounds:

• Contractual necessity: To fulfil our contract with you when you book with us.

• Legal obligation: To comply with laws, including record-keeping requirements.

• Legitimate interests: To improve our services and ensure the security of our operations.

• Consent: Where you have explicitly consented to specific processing, such as for marketing purposes.

 

4. How We Share Your Information

We may share your personal data with:

• Payment processing providers to handle transactions.

• Regulatory bodies or law enforcement as required by law.

• Service providers, such as website hosting or booking management platforms, to assist in our operations.

• Marketing platforms, with your consent, to send you promotional offers or newsletters.

 

We do not sell or rent your personal information to third parties.

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5. Data Security

We take reasonable steps to protect your data from unauthorised access, loss, or misuse. This includes implementing appropriate technical and organisational measures, such as encryption and secure storage.

 

6. Retention of Your Data

We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

 

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.

• Correction: Request that we correct any inaccuracies in your personal information.

• Deletion: Request the deletion of your personal data where it is no longer needed for the purposes it was collected.

• Objection: Object to the processing of your data for certain purposes, such as marketing.

• Withdrawal of Consent: Withdraw consent where processing is based on consent (e.g., for marketing communications).

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To exercise these rights, please contact us at enquiries@saharaproperty.co.uk.

 

8. Cookies

We use cookies to improve your browsing experience on our website. Cookies help us understand how you use our site and allow us to remember your preferences.

 

For more information on cookies and how we use them, please see our Cookie Policy.

 

9. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.

 

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

 

Sahara Suites
Email: enquiries@saharaproperty.co.uk
Phone: 020 8050 0441
Address: C/O Advanced Tax Solutions Ltd Unit 24 King Street Buildings, King Street, Enderby, Leicester, England, LE19 4NT